POLICIES AT BIKETEC

This privacy policy sets out how BIKETEC uses and protects any information that you give BIKETEC when you use this website. BIKETEC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. BIKETEC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

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WHAT WE COLLECT

We may collect the following information:

• name

• contact information including email address

• demographic information such as postcode, preferences and interests

• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the list of cookies we collect section.

INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at mickeybiketec@yahoo.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Unit 4, Wanstead Industrial Park, Wanstead Road,
Leicester, LE3 1TR

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store.

COOKIE NAME

COOKIE DESCRIPTION

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

Your session ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.

Who we are

Our website address is: http://Leicesterbiketec.com

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

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GENERAL TERMS

Whilst we try and ensure that all prices on our website are accurate, errors may occur.  If we discover an error in the price of goods that you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.  If we are unable to contact you we will treat the order as cancelled.  If you cancel and you have already paid for the goods you will receive a full refund.

All orders must be paid for in full at the time of placing the order and not the time of despatch.  You will be notified of any goods that are not in stock and offered an alternative item where applicable, we could also offer to make a special order on your behalf from our suppliers (this will be subject to availability at our suppliers) or we will refund your money in full if you do not wish to have an alternative item or place a special order or if the item is no longer available. When buying goods on this site you are entering into a legally binding contract with Biketec. UK law is applicable on this site.

You will receive a confirmation email for all orders placed.  We aim to process and despatch all orders within seven working days from the date of order. All orders are tracked using a tracking code provided in your despatch confirmation email. Alternatively if for some reason you cannot access your parcel tracking then please call our team on 0116 2879988 or email mickeybiketec@yahoo.co.uk.  Please check that all your details are correct on your confirmation email; please contact us immediately if there are any errors.

Our standard delivery charges for shipping to addresses in the UK are calculated based on the weight of items purchased, this is calculated and the cost displayed at the checkout and can be found on our Delivery & Returns page.

We accept online payments by credit card or debit card, the following cards are acceptable: Mastercard, Visa, Amex, Maestro, Delta, Switch, Solo and Visa Electron.  You can also make payment by Paypal. Biketec will not pass on any personal details of your transaction.  Full details of our secure site can be found in our Privacy Policy.

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SECURITY POLICY

You must choose a user name and password on completion of your registration.  You are responsible for all actions taken under that user name and password and shall only use the site under your own user name and password.  You must make every effort to keep your password safe and should not disclose it to anyone.  You should not transfer or sell your user name to anyone, nor permit, either directly or indirectly, anyone to use your user name or password.  When entering our site please be aware that an Internet cookie (unique identifier) will be sent to your computer, this is to enable us to gather data regarding users of our site, these cookies can be easily be deleted and cause no harm to your computer. You may cancel your order at any time prior to your order being processed by contacting us via email, telephone or post.

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RETURNS POLICY

You can return goods providing that they are unused.  You must contact us on 0116 287 9988 or email mickeybiketec@yahoo.co.uk before returning any items.

When you return an item to BIKETEC, it is important to us that you return it unused in its original condition, with all tags attached and the item returned is protected on its journey back with the inner and outer box we used to send it to you.

Note: Please take your parcel to the nearest Post Office - Unfortunately we can’t accept liability for items lost on their way to us, so we recommend you send your parcel recorded delivery as ‘posting is not proof of receipt’.

For more information, please visit our dedicated Delivery & returns page.

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COMPLAINTS PROCEDURE

Biketec is committed to providing the highest standard of service to our customers.  However, should you need to complain we will do everything possible to ensure that your complaint is dealt with quickly and fairly.  The easiest way to complain is to simply give us a call on  0116 287 9988 and the member of staff receiving your call will try to resolve your complaint immediately, if they cannot, or further investigation is required, we promise to acknowledge this within five working days.  In the unlikely event that your complaint cannot be resolved to your satisfaction please write to:

BIKETEC
Unit 4

Wanstead Road

Leicester

LE3 1TR